There are many positions within a Human Service/Social Service agency. Below are some common positions; however, they may vary from agency to agency. Populations include infants, elderly, homeless, addicts, mentally ill, and the disabled. These positions may be present in government, non-profit, and private agencies. Positions also may include direct and indirect client service. Work settings can include offices, clinics & hospitals, correctional institutions, day treatment programs, group homes, shelters and client's homes.
Behavioral Technicians (Direct Care Counselor/Worker, Youth/Adult Specialist)-Provides direct-care to all populations in the field. Typically spends the largest amount of time directly with the client providing supervision, support, and ongoing care and monitoring in the therapeutic environment. Works in conjunction with Case Management and Clinical Staff to support the client's participation in the case plan. Typically reports to director or manager.
Case Manager- (Case Coordinator, Caseworker)- Works with the client to develop appropriate case plans and goals. Provides on-going assessment and support. Assists the client to utilize community resources to meet individual needs. Works closely with Counselors and Behavioral Technicians to support the client's participation in the case plan.
Counselor- (Masters Level Counselor, Family Counselor, Substance Abuse Counselor, etc.)- Provides one-on-one and group counseling to clients in areas such as career, educational, substance abuse, mental health, life skills, families. This position is familiar with concepts, practices and procedures and usually has an undergraduate education or certification in chosen field. Typically reports to a supervisor or manager.
Social Worker- (Social Worker Assistant)- This position interviews, coordinates, and plans programs and activities to meet the social and emotional needs of their clients. Works with the client to utilize community resources to meet individualized needs of the client. Typically reports to a senior case manager or director.
Program Director- (Program Manager, House Manager)- Develops and implements an organization's programs. Assess needs and ensures that program objectives are being met. This position provides direction and supervision to staff, ongoing monitoring of state and/or federal requirements. Typically reports to the Executive Director or Vice President.
Development Director- (Fund-raiser)- This individual develops fundraising strategies and oversees all aspects of fundraising programs. Creates goals and solicits funds to meet those goals. Typically reports to the Executive Director.
Grant Writer- Position looks for new funding sources, completes renewal grants, researches and processing of new program applications. Typically reports to the Development Director or Executive Director.
Psychologist- (Psychotherapist, Psychiatrist)- Provides intake, crisis intervention, individual/family psychotherapy, and group therapy. They work with assessment tools such as DSM-IV to serve as outcome measures for progress purposes. Keeps agency's staff current with client's clinical needs. Evaluates and assist in preparation of treatment plans and supports ongoing mental health of the client.
Executive Director- (President)- Primary responsibilities are for leadership and management of the organization, including day to day operations, budgeting, and communication with the board of Directors and staff management. Executive Directors establish a presence in the community and have the ability to bring staff, volunteers, board members and community together to achieve the common goal. They typically report to a Board of Directors.